Promotions

Coral Connect

The new Coral Connect card is the latest, market-leading way of betting with Coral. It allows you to bet and game with Coral in shop, online, on mobile/tablet or over the phone using one account.

This means that you can deposit cash in any of our 1,800+ shops and play online or on your mobile, and if you are lucky enough to have a winner or two, you can collect your winnings in cash over the counter. Result!

CONNECT INFO

What are the main benefits of Coral Connect?

· You can pick up your online & mobile winnings in cash in any Coral shop. This means that you can have instant access to your winnings in cash, much quicker than waiting 3-4 working days for the money to appear in your bank account

· You can deposit cash into your Coral account in any of our shops, and then use those funds to play online or on your mobile for services such as Sports betting, Casino, Gaming & Poker – all without a bank card if you wish.

· You will be able to qualify for promotions and bonuses that are available solely to our Coral Connect card customers and you can still receive our other promotions that are running online at the time, including great welcome bonuses for new customers

· You can place bets in-store using your Coral Connect Card linked to your online/mobile account, so all of your transactions are in one place and you can keep a track of them more easily

How do I get a Coral Connect Card?

Getting a Coral Connect card couldn’t be easier – just speak to a friendly member of staff in your local Coral shop and you will be set up in less than 2 minutes.

If you are one of our existing online coral.co.uk customers, then you can simply pick up a Coral Connect card in any Coral shop. You will be asked to supply your coral.co.uk username and be asked to select a 4 digit PIN number in shop to activate the Coral Connect card.

What ID do I need to transact in shop with Connect?

Once you have registered your Coral Connect card and selected a 4 digit PIN number you are ready to use the card in Coral shops.

We follow the ‘Think 21’ policy, therefore if you are lucky enough to look under 21, you will be asked to prove that you are over 18. You will be required to carry proof of ID with you at all times when entering a Coral shop, as your Coral Connect Card will not be a sufficient form of ID.

If you have deposited using a debit card and wish to withdraw cash in a shop, on the first occasion you will be required to produce the debit card registered to the account in question, as evidence of ownership.

How quickly can I collect cash winnings in-shop from my online/mobile account?

With Connect, if you are lucky enough to have a winning bet online or on mobile you now have more options to withdraw your cash.

In addition to withdrawing funds back to your bank account in the normal way, you can now also visit a Coral shop and withdraw in Cash – as soon as the funds are available in your account.

So for instance, if you have a winning online bet on a Saturday afternoon and need some cash for your Saturday night out, just Connect with Coral in a shop and you will get cash in hand immediately instead of waiting for funds to clear in your bank account the following week.

How much cash can I withdraw in shop each day?

The maximum cash withdrawal per day is £1,000. You may request additional funds subject to further security checks, though it may take up to 48 hours for any large amounts.

If you have deposited using a debit card and wish to withdraw cash in a shop, on the first occasion you will be required to produce the debit card registered to the account in question, as evidence of ownership.

How much can I deposit?

The maximum cash deposit per day in shop is £5,500.

What do I do if I lose my Connect Card?

If you have a note of your Coral Connect Card number, then you can simply go to your local Coral shop with photo ID where a member of staff will be able to issue you with a replacement card.

Otherwise, you will need to contact our Connect Support Team on 0800 44 00 11 and they will be able to advise you on the steps that will need to be taken in order to get a new card.

Who do I call if I have a problem with my Connect Card?

If you can’t find the answer you are looking for online, you can contact our Customer Support team whichever way you choose:

Phone 0800 44 00 11

E-mail help@coral.co.uk

We offer customer support from 7am to midnight, 7 days a week.

I have been asked for additional information (verification)?

Before you use your account online, for your own security as well as ours, we need to verify you are who you say you are. Forsome accounts, we may ask for additional information – this could be due to as simple reason as moving within the last six months.

This process should not take long and confirmation can be sent via e-mail, fax or post though it will be much quicker to do so by e-mail!

The list of information that we may ask will depend upon many factors, and will be confirmed via e-mail. Below are a list of the valid identity and address documents that we accept:

List A – Proof of identity documents

- Photograph page of a valid passport (showing passport number at bottom of page)

- Birth certificate

- Valid photo driving licence

- Valid ID card

List B – Proof of address documents

(It must be dated within the past three months and show your address as registered with us)

- Bank or savings account statement (For security purposes please only show the first six and last four digits of your card or account number)

- Credit or store card statement (For security purposes please only show the first six and last four digits of your card or account number)

- Driving licence card, showing the address on your account with us

- Mortgage statement

- Utility bill – i.e. water, gas, electric, TV licence, telephone or Council tax (most recent copy)

- Mobile phone statement

- P60 (P45 and wage slips not accepted)

- Student Finance Awards letter

- HMRC Awards letter

If requested for proof of age when opening a Coral Connect card account, then the following documents are acceptable:

- Bank or savings account statement in full (For security purposes please only show the first six and last four digits of your card or account number)

- Credit or store card statement (For security purposes please only show the first six and last four digits of your card or account number)

- Driving licence card, showing the address on your account with us

- Mortgage statement in full

- Utility bill – i.e. water, gas, electric, TV licence, telephone or Council tax (most recent copy)

- Mobile phone statement

- P60 (P45 and wage slips not accepted)

- Student Finance Awards letter

- HMRC Awards letter

Terms and Conditions

Before claiming this sports promotion it is important that you read these promotional terms & conditions carefully as they contain important information about the terms on which this promotion can be claimed. You will be required to agree to these promotional terms & conditions when claiming this sports promotion. In particular, please familiarise yourself with the restrictions summarised below.

These Promotional Terms & Conditions apply to this Sports Promotion. They should be read alongside our General Website Terms & Conditions. These terms can be accessed here.

PROMOTIONAL PERIOD

1.This Sports Promotion is available to qualifying customers until further notice. Coral can decide to withdraw this Sports Promotion, however, this will not impact any Qualifying Bets you have placed during the Promotional Period before such withdrawal.

WHO QUALIFIES FOR THIS SPORTS PROMOTION

2.This Sports Promotion is open to New Full Coral Connect customers aged 18 years or over whose accounts are registered in the UK & Republic of Ireland.

3.Customers upgrading from an Online account to a New Full Coral Connect account are excluded from this Sports Promotion.

4.This Sports Promotion is not available to customers who open new accounts depositing funds with Moneybookers, Paysafe, Neteller or Skrill.

5.Customers previously excluded from Coral’s offers and bonuses will not be able to claim this Sports Promotion.

6.Employees of the Promoter, any advertising agency or web company connected with the promoter or any such person's agents or members of their families or households, are not eligible to participate in this Sports Promotion. The Promoter reserves the right to verify the eligibility of all participants.

HOW TO CLAIM THIS SPORTS PROMOTION

7.To claim this Sports Promotion your first bet on your New Full Coral Connect account after registration must be a real money online sports bet of £/€5 Win or £/€5 Each-way or more at fractional odds of 1/2 (decimal odds 1.5) or greater (“Qualifying Bet”).

8.Your Qualifying Bet must be made within 14 days of account registration otherwise this Sports Promotion will lapse.

9.Once you have placed a Qualifying Bet:

o your account will automatically be credited with 4 x £/€5 online free bets; and

o your £/€10 Coral Connect in-shop free bet will be credited within 24 hours of the Qualifying Bet being placed, excluding weekends when the free bet will be credited the following working day.

10.To redeem your £/€10 Coral Connect in-shop free bet you must present your Coral Connect card to a member of staff in-shop after the free bet has been credited.

11.Any bets that you decide to “cash out” will not be a Qualifying Bet.

12.A bet will not be considered a Qualifying Bet for the purposes of this Sports Promotion if for any reason it becomes void.

RESTRICTIONS ON YOUR FREE BET

13.Your 4 x £/€5 online free bets will be valid for 4 days after being credited and must be wagered in full and can be redeemed on win or each-way bets and can be used on the following listed bet types: single, double, treble, 4-fold and upwards accumulator, forecast, combination.

14.Your £/€10 Connect in-shop free bet will be valid for 14 days after being credited and can only be redeemed in-shop.

15.Free bets cannot be redeemed for cash at any time.

16.Please note that the value of your free bet will not be included in any winnings.

17.Your free bet is not returned if your free bet wager becomes void.

18.You cannot “Cash Out” your free bet/s.

19.The same Maximum Pay Out restrictions set out in our General Website Terms & Conditions and will equally apply to this Sports Promotion.

20.Coral is operated by LC International Limited (Suite 6, Atlantic Suites, Gibraltar) and licensed (ref 54743) and regulated by the British Gambling Commission for persons gambling in Great Britain. For persons gambling outside Great Britain, Coral is licensed (ref 010, 012) by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.

Copyright © 2020

IMPORTANT TERMS

21.This Sports Promotion cannot be used in conjunction with any other coral.co.uk Sports Promotion.

22.We reserve the right to change or end any Sports Promotion, if required for legal and/or regulatory reasons.

23.If you have made one or more Qualifying Bets in relation to this Sports Promotion and your betting levels are subsequently restricted by us, we will make sure that this will not materially affect your ability to satisfy the conditions to qualify for this Sports Promotion (if applicable) or to fully benefit from the free bets available

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